OIT by the Numbers

Empowering the Pack
Office of Information Technology
2016-17 Annual Report

Research
  • Virtual Computing Lab supported:
    • 121,567 reservations
    • 1.66 million reservation hours
    • 9,774 unique users
    • 3,732 downloads of new VCL Go iOS application
  • High Performance Computing (HPC) Cluster supported:
    • 136 research projects
    • 494 faculty and students
    • 18 courses
    • 10 Gbps network connections to research-intensive buildings
  • Five existing NC State contracts require NIST federal security requirements be met by end of December 2017.


Student Success
  • 131 million files shared for collaboration on Google Drive to date. This is a 55% increase from last year.
  • 1.986 million pages printed in the WolfPrint accounted printing service.
  • 170,000 optical mark exams scanned.
  • 139,646 unique devices connected to the wireless network.
  • 400 student-produced sports programs created for PackTV.
  • 8,197 new copies of the OnCampus mobile app downloaded.


Collaboration
  • ~58% of the 660 IT-related positions on campus were external to OIT.
  • $9.2 million of the software licensing on campus is managed by OIT’s Software Licensing Management team; of which,
    $1.1 million is managed partnerships with colleges and departments.
  • 228 spaces supported by ClassTech. These spaces include 169 of the 226 110 classrooms. All 110 classrooms have technology.
  • 18,000 Windows devices managed via the jointly-maintained Active Directory service.
  • 39 units at nine UNC schools used the federated Jamf Pro Apple device management suite that is co-managed by NC State OIT staff.
  • 86,591 Google Hangout video conferences held in 2016-17. Of those, 432 were held on Feb. 28, the most on a single day during the fiscal year.


Org. Effectiveness
  • 100% network backbone uptime.
  • 19,000+ software downloads.
  • 41,851 incidents processed by the Help Desk.
  • 42,800 wired outlets and 89,291 network ports.
  • 49,974 campus operator calls received.
  • 8 new employee orientations conducted with 355 participants. This training is now available online.
  • 105 clickwrap agreements reviewed.
  • 220 training sessions conducted, covering 78 unique topics and serving 2,264 enrollees (excludes custom classes).
  • 2,000 phone calls per month received by the Help Desk Call Center. Resolved more than 30,000 incidents over the past year.
  • 145,000+ ServiceNow incidents logged from over 100 assignment groups throughout campus.
  • 1.25 million unique pageviews on the OIT multisite network sites.
  • 43 Design Services contracts with 40 unique departments.


Security
  • 1,724 campus users assisted after their accounts were compromised.
  • 8,018 individuals enrolled in Google 2-Step Verification, and
    7,385 enrolled in Duo, as of June 19, 2017.
  • 281 applications requested for InCommon Certificates, which validate the security of web sites.