NC State’s Office of Information Technology (OIT) provides campus-wide computing, information and communication technology services in support of the university’s academic and administrative goals.
To provide nimble, effective, efficient, and collaborative IT services, solutions and strategies in a timely and helpful manner that assist the university, state and nation in achieving their strategic goals.
Be the IT organization that people seek out as a partner for providing visionary strategies, creative solutions, objective information, and effective and efficient services in order to help them achieve their mission and goals.
OIT has a staff of 287 employees in seven units:
- Business Services
Budget management, accounting, procurement, human resources, and asset management
- Communication Technologies
Campus data network, data center management, firewalls, telephone, campus operators, CATV, and video services
- Enterprise Application Services
Advancement, Business Intelligence, Finance, Human Resources, Identity Management, MyPack Portal, Non-Credit, and Student Information Systems
- Outreach, Communications and Consulting
Training, communications, IT accessibility, website design and development, mobile and application development, Google Apps @ NC State, cable TV (PackTV) content, and media production
- Shared Services
Virtual Computing Lab, High Performance Computing, research IT, middleware and application integration, and infrastructure and core services deployment
- Security and Compliance
IT operational security/support, IT security standards/procedures, risk and compliance, portfolio project management/organizational resilience, and software licensing management
- Technology Support Services
Help Desk, Walk-in Center, ResNet, ClassTech, OIT Managed Desktop, ServiceNow, hosted services, and desktop and end-user support
OIT’s budget for fiscal year 2015-16 was $54,883,000, with personnel accounting for 52 percent and operating costs accounting for 48 percent. This budget included one-time funds of $3,127,000 for backup and archive infrastructure, PeopleSoft web and applications, PeopleSoft database upgrades, tier-1 storage, and data center switches.
OIT also received $1,077,000 in one-time funds to address research IT infrastructure related to shared backup and archive support, shared data center switches and research data storage.
- High Performance Computing (HPC) Cluster supported:
- 119 research projects
- 346 faculty and students
- 16 courses
- >$100M of current grant funding – about $27M average annual grant funding
- ~89 percent cost savings (running HPC cluster at NC State vs. public cloud infrastructure)
- 10Gbps network connections are available to research-intensive buildings.
- 21 NC State grants require NIST federal security requirements.
- Virtual Computing Lab
- 117,490 reservations
- 1.18 million hours used
- 10,146 unique users
- 1,200 downloads of new VCL Go iOS application
- 460 students per month visited the OIT Walk-in Center during the fall and spring.
- 110,900 unique devices connected to the wireless network.
- 183,000 optical mark exams were scanned.
- 324 student-produced sports programs were created for PackTV.
- 73M files have been shared for collaboration on Google Drive to date.
- 25,000 enrollment applications were processed.
- 21.38 million pages were printed in WolfPrint accounted printing services.
- ~60 percent of the 650 IT-related positions on campus were external to OIT.
- $8.7M of the software licenses used on campus is managed by OIT’s Software Licensing Management team. Many software licenses are handled outside of OIT.
- 228 spaces were supported by ClassTech. These spaces include 151 of the 229 110 classrooms. All 110 classrooms have technology.
- 18,000 Windows devices were managed via the jointly-maintained Active Directory service.
- 37 units at 7 UNC schools used the federated Apple device management suite.
- 99.999 percent network backbone uptime
- 2,142,000 pages were captured by document management system.
- 641 click-through agreements were reviewed.
- 24 percent in savings realized through in-sourcing campus call center systems.
- 32,655 incidents were processed by the Help Desk.
- 42,618 wired outlets and 89,000 network ports.
- 54,000 campus operator calls were received.
- 35 new employee orientations conducted.
- 15,000 software downloads.
- 12,000 monthly time sheets processed.
- 161 training sessions conducted, with 55 unique topics and 1,619 enrollees.
- 1,170 campus users were assisted after their accounts were compromised.
- 650 accounts were disabled in past three months due to suspicious activity.
- 4 security incidents in the past five years required official notification to affected individuals.
- 2,464 Google Apps accounts have 2-Step Verification enabled.
- 993 InCommon SSL certificates were issued.