About OIT
About OIT
NC State’s Office of Information Technology (OIT) provides campus-wide computing, information and communication technology services in support of the university’s academic and administrative goals.
Our Mission
To provide nimble, effective, efficient, and collaborative IT services, solutions and strategies in a timely and helpful manner that assist the university, state and nation in achieving their strategic goals.
Our Vision
Be the IT organization that people seek out as a partner for providing visionary strategies, creative solutions, objective information, and effective and efficient services in order to help them achieve their mission and goals.
Our Units
OIT has a staff of 287 employees in seven units:
- Business Services
Budget management, accounting, procurement, human resources, and asset management - Communication Technologies
Campus data network, data center management, firewalls, telephone, campus operators, CATV, and video services - Enterprise Application Services
Advancement, Business Intelligence, Finance, Human Resources, Identity Management, MyPack Portal, Non-Credit, and Student Information Systems - Outreach, Communications and Consulting
Training, communications, IT accessibility, website design and development, mobile and application development, Google Apps @ NC State, cable TV (PackTV) content, and media production - Shared Services
Virtual Computing Lab, High Performance Computing, research IT, middleware and application integration, and infrastructure and core services deployment - Security and Compliance
IT operational security/support, IT security standards/procedures, risk and compliance, portfolio project management/organizational resilience, and software licensing management - Technology Support Services
Help Desk, Walk-in Center, ResNet, ClassTech, OIT Managed Desktop, ServiceNow, hosted services, and desktop and end-user support
Our Budget
OIT’s budget for fiscal year 2015-16 was $54,883,000, with personnel accounting for 52 percent and operating costs accounting for 48 percent. This budget included one-time funds of $3,127,000 for backup and archive infrastructure, PeopleSoft web and applications, PeopleSoft database upgrades, tier-1 storage, and data center switches.
OIT also received $1,077,000 in one-time funds to address research IT infrastructure related to shared backup and archive support, shared data center switches and research data storage.
Research
- High Performance Computing (HPC) Cluster supported:
- 119 research projects
- 346 faculty and students
- 16 courses
- >$100M of current grant funding – about $27M average annual grant funding
- ~89 percent cost savings (running HPC cluster at NC State vs. public cloud infrastructure)
- 10Gbps network connections are available to research-intensive buildings.
- 21 NC State grants require NIST federal security requirements.
- Virtual Computing Lab
- 117,490 reservations
- 1.18 million hours used
- 10,146 unique users
- 1,200 downloads of new VCL Go iOS application
Student Success
- 460 students per month visited the OIT Walk-in Center during the fall and spring.
- 110,900 unique devices connected to the wireless network.
- 183,000 optical mark exams were scanned.
- 324 student-produced sports programs were created for PackTV.
- 73M files have been shared for collaboration on Google Drive to date.
- 25,000 enrollment applications were processed.
- 21.38 million pages were printed in WolfPrint accounted printing services.
Collaboration
- ~60 percent of the 650 IT-related positions on campus were external to OIT.
- $8.7M of the software licenses used on campus is managed by OIT’s Software Licensing Management team. Many software licenses are handled outside of OIT.
- 228 spaces were supported by ClassTech. These spaces include 151 of the 229 110 classrooms. All 110 classrooms have technology.
- 18,000 Windows devices were managed via the jointly-maintained Active Directory service.
- 37 units at 7 UNC schools used the federated Apple device management suite.
Organizational Effectiveness
- 99.999 percent network backbone uptime
- 2,142,000 pages were captured by document management system.
- 641 click-through agreements were reviewed.
- 24 percent in savings realized through in-sourcing campus call center systems.
- 32,655 incidents were processed by the Help Desk.
- 42,618 wired outlets and 89,000 network ports.
- 54,000 campus operator calls were received.
- 35 new employee orientations conducted.
- 15,000 software downloads.
- 12,000 monthly time sheets processed.
- 161 training sessions conducted, with 55 unique topics and 1,619 enrollees.
Security
- 1,170 campus users were assisted after their accounts were compromised.
- 650 accounts were disabled in past three months due to suspicious activity.
- 4 security incidents in the past five years required official notification to affected individuals.
- 2,464 Google Apps accounts have 2-Step Verification enabled.
- 993 InCommon SSL certificates were issued.