OIT By The Numbers – 2020-2021


High Performance Computing Cluster supported:

  • 661 faculty and students
  • 223 research projects
  • 29 courses
  • 5.8 million jobs that used more than 45 million processor hours of computation

Virtual Computing Lab supported:

  • 7,614 unique users
  • 74,996 reservations
  • 986,000 reservation hours
  • 1,060 Institutional Animal Care and Use Committee (IACUC) protocol actions processed.

Student Success

  • 663,635 pages were printed in the WolfPrint account printing service.
  • 7,776 new copies of the On Campus mobile app downloaded.
  • 3,772 WordPress blog sites
  • 61,277 applications for admission were processed, resulting in 15,870 new students.
  • 10,607 degrees and certificates were awarded.
  • $557 million in student billing was processed.
  • $369 million in financial aid was disbursed to 27,460 students.
  • 2,340 students’ progress towards teaching licensure managed.


  • 58% of the 691 IT-related positions on campus are external to OIT.
  • 169 million files shared for collaboration on Google Drive in the last year; about 144 million of these were shared privately among individual account holders inside or outside our domain.
  • $15.8 million of the software licensing on campus is managed by OIT’s Software Licensing Management team; $1.7 million of which is managed partnerships with colleges and departments.
  • 288 spaces were supported by ClassTech, including 185 of the general purpose classrooms.
  • 26,160 Windows systems, 1,746 Mac systems and 1,975 Linux systems are in the jointly-managed WolfTech Active Directory.
  • 80 units at 11 UNC schools used the federated Jamf Pro Apple device management suite that is co-managed by NC State OIT staff.
  • 6,012 macOS and 2,514 iOS devices were configured using Jamf Pro.
  • 3,894 individuals used Google Meet for video conferencing in an average week, 916 in an average day, and 8,438 used it in an average 30-day period.  
  • 110 departments, centers or other unit sites are using the hosted WordPress environment.
  • 4 UNC sister campuses and the North Carolina Department of Information Technology rely on OIT support for voice and call center services.
  • 83 clients supported for video production services.

Organizational Effectiveness

  • 99.998% network backbone uptime
  • 205 new clickwrap agreements reviewed.
  • 46,325 wired outlets and 91,498 network ports
  • 8,566 wireless access points
  • 16,527 phone lines
  • 30,939 campus operator calls received.
  • 50,000 software downloads
  • 139 training sessions were conducted, serving about 2,530 enrollees.
  • 41,531 incidents were resolved by the NC State Help Desk, averaging 3,460 per month; 9,952 incidents were escalated to other support groups for resolution.
  • 130,549 ServiceNow incidents and 855 ServiceNow requests were logged from 268 assignment groups throughout campus.
  • 2.25 million unique page views on the OIT multisite network sites
  • 58 Web Design Services contracts with 47 unique departments
  • 62,029 active Go Links
  • 2,928 software licensing support tickets were resolved.
  • 102 eStores managed involving 71,300 transactions and almost $14 million in revenue.
  • 232,000 registrations in 534 courses were managed in REPORTER, involving $5.2 million in course payments and fees.
  • 30,000 reservations for 329 pieces of equipment and services in 8 facilities were managed via the Lab Management System, resulting in $5.2 million in revenue.
  • 9,316 Conflict of Interest and Notice of Intent submissions processed.
  • 11 additional departments implemented ShareBase to securely upload documents with sensitive information; more than 6,000 documents were uploaded or shared by the 46 departments now leveraging ShareBase. 
  • 529,023 new documents were scanned or imported into the OnBase Enterprise Document Management System. More than 12.5 million documents are now managed within OnBase. Five new groups implemented the service.
  • 4 campuswide OnBase Unity Forms created, with 1,593+ forms processed through OnBase Workflow to support business process automation for employees during the pandemic.
  • 79,584 vendor payments were processed, totaling more than $746 million and including more than $478 million in purchases of goods and services. Approximately 74,357 student refunds were processed, totaling more than $143 million. Total payments processed exceeded more than $889 million.
  • $36 million of non-student billing was processed.
  • $1.05 billion in payroll costs were managed across approximately 9,000 funding sources for 25,000 employees; about 3.4 million time punches were processed.
  • 16,300 hire/rehire actions and 83,000 benefit enrollments were processed; about 26,000 W-2s were generated.
  • 3,300 enterprise application migrations
  • 70 database refreshes completed
  • 110 managed enterprise databases with over 70TB of data
  • 92 Oracle database upgrades completed


  • 27,293 accounts activated Google 2-Step.
  • 34,122 accounts had Duo security enforced.
  • 880 user accounts disabled due to security concerns and account compromises.
  • 200 Duo Fraudulent Report ServiceNow tickets processed to investigate potential security concerns.
  • 1,785 InCommon certificates issued, validating the security of websites.
  • 1,778 ServiceNow tickets required Security and Compliance assistance in support of security services, including vulnerability scanning, file integrity monitoring, and general logging/monitoring.
  • 966 phishing reports acted upon within ServiceNow and the Google Alert Center.
  • 269 ServiceNow tickets required Security and Compliance assistance related to IT exceptions, implementation plans, EPS attestation questions, and privacy-related requests, such as data deletes, research security requests, and other data security questions.
  • 323 third-party vendor assessment reviews were associated with the IT Purchase Compliance process, with an average time of 15.9 days to close tickets.
  • 205 additional clickwrap agreements were reviewed for risks.
  • 352,168 electronic identities were managed for the university community students, employees and guest/affiliates/privileged accounts with 29,972 new accounts added this year.
  • 4,500 authorization requests and updates for enterprise systems processed using the Security Access Request (SAR) system.
  • 110,232 self-service password update requests were processed.
  • 849,373 role/access group assignments were managed.


  • 372 people enrolled in the “Accessibility in the Classroom” course.
  • 246,016 web pages were assessed for accessibility by 99 people in 84 campus units using Pope Tech.
  • 87 captioning grants were awarded.
  • 170 information and communication technology products were reviewed for accessibility as part of the IT Purchase Compliance process.
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